Frequently Asked Questions
Everything you need to know about your SOPHIEGRACE experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but usually arrive within 7-14 business days.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with tags attached. You can start the process through our online Return Portal.
How do I find my perfect fit?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific 'Fit Notes' provided for that garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Afterpay and Klarna.
Are your fabrics sustainably sourced?
At SOPHIEGRACE, we prioritize high-quality, durable materials. We are committed to ethical manufacturing and are constantly working to increase the percentage of organic and recycled fibers in our seasonal collections.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.